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FAQ

1. How do I find the item I want to buy?

2. How do I place an order?

3. How do you send my purchased items?

4. How long will I get the refund from you?

5. How to track my order?

6. How do I can change my order or cancel my order?

7. How do I can return the items to your company?

8. How many payment method do you accept?

9. How long can I get the customized Product?

10. Why do you charge my card more than your product price?

11. Why some of my Handbags received is a little difference with these on your site?

1. How do I find the item I want to buy?

Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

2. How do I place an order?

After click the item you are looking for, select size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

3. How do you send my purchased items?

When We received your payment, we will deal with your order with 24-48 hours. If anything goes well, we will ship it out with 2 days.

4. How long will I get the refund from you?

We will refund the money to the card you used to place the order and since the refund is transferred by several international banks, it will take a longer time for you to receive the refund, like couple of weeks. However, please don鈥檛 worry, we promise you will get the refund at least.

5. How to track my order?

You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

6. How do I can change my order or cancel my order?

When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 2 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.

7. How do I can

return the items to your company?

If the product's quality is no problem, we can't to accept the return it. If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it, then we will give our guest appropriate compensation. If the size is small for you , or when you received your package, you find you don't like it and so on, these problem we don't accept .So hope you can understand us.

8. How many payment method do you accept?

We can received the payment through Visa Card銆丮aster Card銆乄estern Union..

9. How long can I get the customized Product?

Because the product is customized, we must ask the manufacture to product it. So usually it need about 15 days to get the item from the factory. We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.

10. Why do you charge my card more than your product price? We only receive the product price. The extra money may be charged by the bank as the bank fee or caused the floating exchange rate. Hope you can understand.

11. Why some of my Handbags received is a little difference with these on your site?

Due to the manufacture of factory in different period of time, the products will be a little difference with the pictures online. We will try our best to avoid it but please kindly understand.